Compliments and Complaints Management Policy and Guidelines

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Photo of Cumberland Council's customer contact team

Council has adopted a Compliments and Complaints Management Policy. It provides a framework of compliments and complaints handling, to ensure that all feedback received by Council is addressed promptly and fairly through a transparent and consistent process.

Council is committed to providing excellent customer service to the community. Council encourages and values all customer feedback as it assists with the ongoing review and improvement of service delivery. Council recognises that a proactive feedback management approach and effective complaints management system are vital in enabling the capturing and actioning of community feedback.

You can view the adopted policy below or by clicking here.

Council also adopted the Compliments and Complaints Management Guidelines that will assist in the implementation of the policy. The Guidelines can be viewed by clicking here.

Council asked for feedback on the draft policy and guidelines in July and August 2018. No submissions were received.

If you would like more information about this policy, please contact Council's Complaints & Feedback Coordinator on 8757 9000 or Council@Cumberland.nsw.gov.au.

Council has adopted a Compliments and Complaints Management Policy. It provides a framework of compliments and complaints handling, to ensure that all feedback received by Council is addressed promptly and fairly through a transparent and consistent process.

Council is committed to providing excellent customer service to the community. Council encourages and values all customer feedback as it assists with the ongoing review and improvement of service delivery. Council recognises that a proactive feedback management approach and effective complaints management system are vital in enabling the capturing and actioning of community feedback.

You can view the adopted policy below or by clicking here.

Council also adopted the Compliments and Complaints Management Guidelines that will assist in the implementation of the policy. The Guidelines can be viewed by clicking here.

Council asked for feedback on the draft policy and guidelines in July and August 2018. No submissions were received.

If you would like more information about this policy, please contact Council's Complaints & Feedback Coordinator on 8757 9000 or Council@Cumberland.nsw.gov.au.