Cumberland Council's Draft Customer Experience Strategy

Consultation has concluded

Have your say on Council's Draft Customer Experience Strategy

Council’s first Draft Customer Experience Strategy has been developed to provide a strategic approach to the delivery of an improved customer experience for all customers of Cumberland Council. The Strategy acts as an immediate action plan detailing the steps Council will take to improve customer service over the next three years.

This Strategy has been developed to integrate traditional aspects of customer service with a clearly defined pathway for new initiatives that will improve the overall customer experience with Council. The intent is to align every point of contact, process improvement and enhancement in technology in a clearly defined roadmap that will achieve a great customer experience.

Key objectives of this Strategy include:

  • Developing the framework;
  • Streamlining customer processes;
  • Improve and expand access to our services;
  • Deliver innovative technological solutions to improve your experience with Council;
  • Implement a culture of evaluation and improvement.

Ways to view the Policy

To download a copy of the document please click on the right hand side of this page under Document Library.

Copies of the Strategy are also available in Council's customer service centres and libraries.

If you would like a hard copy of the policy posted to you please phone 8757 9547, or email bella.shamal@cumberland.nsw.gov.au

Have your say on Council's Draft Customer Experience Strategy

Council’s first Draft Customer Experience Strategy has been developed to provide a strategic approach to the delivery of an improved customer experience for all customers of Cumberland Council. The Strategy acts as an immediate action plan detailing the steps Council will take to improve customer service over the next three years.

This Strategy has been developed to integrate traditional aspects of customer service with a clearly defined pathway for new initiatives that will improve the overall customer experience with Council. The intent is to align every point of contact, process improvement and enhancement in technology in a clearly defined roadmap that will achieve a great customer experience.

Key objectives of this Strategy include:

  • Developing the framework;
  • Streamlining customer processes;
  • Improve and expand access to our services;
  • Deliver innovative technological solutions to improve your experience with Council;
  • Implement a culture of evaluation and improvement.

Ways to view the Policy

To download a copy of the document please click on the right hand side of this page under Document Library.

Copies of the Strategy are also available in Council's customer service centres and libraries.

If you would like a hard copy of the policy posted to you please phone 8757 9547, or email bella.shamal@cumberland.nsw.gov.au

Customer Experience Strategy

Consultation has concluded